Product changelog

October 2024 product updates

New features

  • Call recording choice: Choose which meetings you would like to record or not from your account dashboard.
  • MEDDIC scorecard: Each call is scored based on MEDDIC criteria for continuous coaching to improve your team's technique.
  • Call tags: Tag your calls automatically or manually to identify and track important topics, such as objections or competitor mentions.
  • Recorder customisation: Personalise your recorder's name and image to make it custom and more easily recognisable in meetings.

Improvements

  • Library highlight creation:
    • Snippet start and end times can be modified on creation for improved control.
    • Thumbnails of the call are visible when navigating across the timeline for better visibility.
    • Highlights can be created from the call transcript, by selecting a section of text.
  • Workspace members can now be grouped into teams for improved organisation.
  • A new onboarding upon account creation to guide users through important account setup steps.

Coming soon

  • Zoom: Record meetings in Zoom.
  • Custom meeting notes: Create a custom template for your meeting notes, to extract the specific information you want.
  • Objections: Identify all prospect objections and those that come up most frequently, for better objection understanding and handling.

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September 2024 product updates

New features

  • Deal risks: Instantly identify risks in your ongoing deals, ensuring they are tracked and resolved.
  • Training programs: Create custom training for members of your team to elevate their performance with a program of library highlights, videos, PDFs, and text.

Improvements

  • Improved briefs with context from the deal and previous calls with the same prospect.
  • Copy and paste call transcripts in their original format.
  • Library:
    • Highlights and subfolders can be moved to different folders and subfolders.
    • Highlight comments can be modified.

Coming soon

  • Call recording choice: Choose which meetings you would like to record or not.
  • MEDDIC scorecard: Score each call based on MEDDIC criteria to improve your team's technique.

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August 2024 product updates

New features

  • Deals view: Review all the details of your ongoing deals in one place, to track the call timelines and company insights of your team's opportunities.
  • Workspace language: Choose to use Rippletide in English, French, Spanish, or Italian.

Improvements

  • Market practice benchmarks are displayed on call analytics charts, for improved comparison.
  • Clicking on a call transcript section allows you to view it directly within the context of the call.
  • Free trial duration has been extended to 14 days.
  • Pricing:
    • Plan subscriptions can be purchased on an annual basis.
    • Starter plan has been added for basic subscription access.

Coming soon

  • Deal risks: Instantly identifying risks in your ongoing deals.
  • Training programs: Create custom training for members of your team.
  • Contextualised brief: Improved briefs with context from previous calls with the same prospect.

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July 2024 product updates

New features

  • HubSpot: CRM integration is available, for instant updates of your opportunities following each call.
  • Call analytics: Monitor your team's call activity and interactions and compare them to market practices, to identify areas of improvement for coaching support.
  • Private library: Save call highlights in your own private library to curate and refer back to the call snippets of your choice.
  • AI highlights: Top moments from your team's calls are automatically extracted by our AI and categorised in your Library, for best practices at every step of your sales.

Improvements

  • CRM integration:
    • Correct entities (contacts, accounts, and opportunities) are updated following each call.
    • Contacts, accounts, and opportunities are created if they do not yet exist in the CRM following calls.
  • Library:‍
    • Layout has been improved for easier navigation between highlights and folders.
    • Folders and subfolders can be deleted.
    • Highlights can be voted up or down, to indicate top highlights.
  • Calls page:
    • Search bar can be used for finding calls more easily.
    • Call thumbnails are displayed to ease navigation.

Coming soon

  • Deals view: Review all the details of your ongoing deals in one place.
  • Workspace language: Choose to use Rippletide in English, French, Spanish, or Italian.

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June 2024 product updates

New features

  • Rippletide signup is now open and available to all!
  • Help centre: Find answers to questions about your account or product features in our Help centre.
  • Salesforce: Set up your own CRM integration from your workspace settings, for instant updates of your opportunities following each call.

Improvements

  • Call briefs:
    • More detail are provided and displayed according to a consistent structure.
    • Emails containing all the briefs for the day are sent on the morning of your calls.
    • Meeting times are displayed in the correct time zone.
  • Call sharing has no more expiration limit.
  • CRM sync takes place before as well as after calls, to enrich the opportunity with information from your call brief.
  • To-do list tasks are assigned to the relevant person for clearer distribution.
  • Remove Rippletide from a meeting directly from the meeting chat.
  • Improved responsivity of Rippletide's mobile version.

Coming soon

  • HubSpot: CRM integration.
  • Call analytics: Monitor your team's call activity and interactions for coaching support.